The 328-69357 requires 2.4GHz Wi-Fi. It will not connect to 5GHz. Log into your router admin panel (typically 192.168.1.1 or 192.168.0.1) and confirm:

• A 2.4GHz band is active and broadcasting
• The 2.4GHz and 5GHz bands have separate SSIDs (different names)
• The 2.4GHz band is using WPA2 or WPA security — WPA3-only may cause issues

On mesh systems (Eero, Google Nest, Orbi, TP-Link Deco), look for a “band steering” or “smart connect” setting and disable it temporarily. This forces devices to connect to the band you specify rather than the system choosing automatically.

During Smart Config pairing, the La Crosse View app reads the Wi-Fi credentials from your phone’s current connection and sends them to the station. If your phone is connected to 5GHz when you start pairing, the station receives 5GHz credentials it cannot use.

Before opening the app to start pairing: go to your phone’s Wi-Fi settings, tap the 2.4GHz SSID specifically, and confirm it shows as connected. Then open La Crosse View and start the Add Device process immediately without switching networks.

Power off the console completely. Restart your router and wait for it to fully reconnect (usually 60–90 seconds). Power the console back on. In the La Crosse View app, tap Add Device and retry Smart Config pairing from the beginning. A partial previous pairing attempt can cause subsequent attempts to fail — a full restart of both devices clears this state.

If Smart Config has failed twice, switch to WPS. Per La Crosse Technology’s official documentation:

1. Press the WPS button on your router
2. Within 2 minutes, access the network settings menu on the console
3. Select WPS as the connection method
4. The console and router will negotiate the connection automatically

Not all routers have a physical WPS button — check your router documentation. Some routers have WPS disabled by default for security reasons and need it enabled in the admin panel first.

AP (Access Point) mode setup bypasses Smart Config entirely and works on networks where Smart Config is incompatible. Per La Crosse Technology’s official support documentation:

1. Access the network settings menu on the console and select AP Mode
2. The console will broadcast its own temporary Wi-Fi network
3. On your phone, connect to the console’s temporary network in Wi-Fi settings
4. Open La Crosse View and follow the AP mode setup prompts
5. Enter your home 2.4GHz Wi-Fi SSID and password when prompted
6. The console will connect to your home network and the temporary network will disappear

If the station connected initially but keeps dropping Wi-Fi, the most common causes are:

• Weak Wi-Fi signal at the console location — move the console closer to the router or add a Wi-Fi range extender. The console should ideally be within 30–40 feet of the router with no more than one wall between them.
• DHCP IP address conflict — assign a static IP address to the station in your router’s DHCP reservation settings. This prevents the router assigning a different IP on each reconnection.
• Router firmware — check for router firmware updates in the admin panel. Outdated firmware can cause intermittent connection drops with IoT devices.
• Router idle timeout — some routers disconnect inactive devices. Ensure the station’s MAC address is not subject to idle timeout rules in your router settings.

If all previous fixes have failed, a factory reset clears all stored network credentials and returns the console to factory state. Per La Crosse Technology’s official support documentation: press and hold the reset button on the console for 10 seconds until the display resets.

After resetting, work through Fix 1 and Fix 2 before attempting to re-pair. A factory reset followed by the same pairing attempt on the same misconfigured network will produce the same result.